Samsung Will Replace Current Note7 with New One

DHAKA, Sept. 5 (NsNewsWire) — Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.

A Samsung Bangladesh spokesperson said, “Galaxy Note7 has not officially arrived in Bangladesh yet. We have partnered with Grameenphone and recently started taking pre-orders for the device. At Samsung, customer’s safety is of utmost priority, we assure our customers that Galaxy Note7 when released in Bangladesh will be of the highest quality, consistent with Samsung products.”

About Samsung Electronics Co., Ltd Samsung Electronics Co., Ltd. inspires the world and shapes the future with transformative ideas and technologies, redefining the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, printers, medical equipment, network systems, and semiconductor and LED solutions. We are also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives. We employ 490,000 people across 84 countries with annual sales of US $250 billion.